About Us Salt Company | Salt Slab | Himalayan Salt | Pink Salt
The Black Tai Salt Company was founded in 2005 by Entrepreneur, Gerald Katen. In under 10 years, The Black Tai Salt Company has become one of the leading exotic product import companies in the USA. The Black Tai Salt Company, through its many divisions, offers products to promote the best of lifestyles. Black Tai only sells and promotes 100% Cruelty Free Products and 100% Animal Friendly Products. Recognized by organizations like PeTA, BTSC has all creatures big and small in mind at all points of production.
The Black Tai Salt Company operates three major warehouses totaling over 300,000 square feet in North America. Black Tai ships from both the east coast and the west coast to insure on time deliveries of your products. Black Tai’s extensive line of private labelled goods, and self-branded goods are sold by major retailers as well as gourmet and specialties stores worldwide.
We have multiple warehouses within the US and abroad to expedite your shipping needs. We mostly ship from California, New Jersey and Pennsylvania. We work with you to assist in any way we can. We have been around for years as a manufacturer and distributor of over 99% of the products we sell.
24/7 Customer Service Line 1-818-350-BTSC (2872)
Returns: Please note images are required for all items that are being returned for any damage reason or quality control issue. In most cases the item will not need to be sent back if a picture is emailed in. If the buyer chooses not to send an image of the item, for proof of damage or quality control the item will have to be returned to BTSC within 5 business days of receipt. Buyer will be responsible for all shipping and handling costs incurred if there is no damage or quality control issue with the item (at the discretion of BTSC). All damaged items must be reported within 10 days of receipt. We are not responsible for any damages reported after 10 days of receipt. All items may be returned at any time for any reason within 30 days of purchase date. BTSC will refund the buyer 100% of the product cost. After the first 30 days there will be a 10% restocking fee plus applicable shipping charges if you choose to have us send you a label for the return. Wholesale and bulk orders may not be cancelled when payment is made. We take great care and go through a great expense to insure your order is perfect and is palletized. Wholesale and bulk orders can be returned for a 20% restocking fee plus all applicable shipping costs for all case packs that are not opened. Open case packs may not eligible for returns. Items shipped internationally, that are returned, will be subject to any customs duties or taxes that may apply.
Please note, we ship using Myexpressfreight.com.
$100 Insurance is Complimentary for all our orders.
Returns. Returns are accepted but must be accompanied by a specific RMA. Please DO NOT reject the shipment from the carrier is there is a problem as you will be charged all shipping costs incurred plus a minimum restocking fee of 10%. Since orders are returned to a different warehouse than where they are shipped, from a RMA is absolutely required. The number will be given to you within 1 business day or simply contact us for an immediate RMA.
Remember, We Are Here To Work For You!
The Black Tai Salt Company Unleash Earth's Natural Energy.